Effective Date: 9/6/2025
Welcome to ExploreHeroes.com. By accessing or using our website and travel services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any bookings or inquiries.
1. General
ExploreHeroes.com ("we", "us", "our") is a travel service provider offering inbound tourism services in Sri Lanka. These Terms and Conditions govern your use of our services, website, and any transactions made with us.
2. Booking Policy
-
All bookings must be confirmed in writing via email or our website’s booking form.
-
A deposit or full payment may be required to secure your booking, depending on the package and travel dates.
-
Bookings are subject to availability and confirmation from our team.
3. Payment Terms
-
We accept payments via bank transfer, credit card, or other agreed methods.
-
Full payment must be received before the commencement of your tour, unless otherwise arranged.
-
All prices are listed in [USD/LKR – choose one] and are inclusive of government taxes unless otherwise stated.
4. Cancellation Policy
-
Cancellations made 30 days or more before the travel date: Full refund minus administrative fees.
-
Cancellations made 15–29 days before the travel date: 50% refund.
-
Cancellations made less than 14 days before travel: No refund.
-
Refunds, if applicable, will be processed within 14 working days.
5. Travel Insurance
We strongly recommend that all clients obtain comprehensive travel insurance covering medical, personal accident, baggage, and cancellation for the duration of the trip. ExploreHeroes.com is not responsible for any costs resulting from accidents, injuries, or losses.
6. Responsibilities & Liabilities
-
ExploreHeroes.com acts only as an agent for the various independent suppliers and shall not be liable for any loss, injury, delay, or damage caused by acts of God, natural disasters, strikes, wars, or other unforeseen circumstances.
-
We reserve the right to alter travel itineraries due to weather, safety, or operational reasons.
7. Client Responsibilities
By booking with us, you agree to:
-
Provide accurate and complete information during booking.
-
Comply with all visa, entry, and travel requirements of Sri Lanka.
-
Follow instructions and safety guidelines provided by tour guides and operators.
8. Intellectual Property
All content on ExploreHeroes.com, including text, graphics, images, and logos, is the property of ExploreHeroes.com and protected by copyright laws. You may not copy, reproduce, or distribute any content without our written permission.
9. Website Use
You agree not to use this website for any unlawful purpose or in any way that could damage or disrupt our services. We reserve the right to deny access to users who misuse the site.
10. Changes to Terms
We may update these Terms and Conditions from time to time without prior notice. The updated version will be posted on our website with the revised date. Continued use of our services constitutes your acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising from your use of our services shall be resolved in Sri Lankan courts.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
ExploreHeroes.com
Email: hello@exploreheroes.com
Phone: +974777707879
Address: Dehivala, Sri Lanka
