Effective Date: 09/06/2025

ExploreHeres.com ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.exploreheroes.com, interact with us, or use our travel-related services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information from you in a variety of ways, including:

a. Personal Information

• Name

• Email address

• Phone number

• Passport or identification details (if required for booking)

• Payment information

• Travel preferences, interests, and special requirements

b. Non-Personal Information

• Browser type and version

• IP address

• Referring website

• Pages visited and time spent on site

• Device type and operating system

2. How We Use Your Information

We use the information we collect to:

• Process travel inquiries and bookings

• Provide customer support and respond to inquiries

• Customize travel packages to suit your preferences

• Send travel confirmations, itineraries, and updates

• Improve our website and services

• Send promotional offers or newsletters (with your consent)

3. Sharing Your Information

We do not sell, rent, or lease your personal information. We may share your information with:

• Trusted third-party service providers (e.g., hotels, transport providers, tour operators) for booking and travel coordination

• Government or legal authorities when required by law

• Our business partners, only with your consent

4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience and gather website analytics. You can choose to disable cookies through your browser settings, but this may limit some functionality of the website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

6. International Data Transfers

As a Sri Lanka-based company serving international travelers, your information may be transferred across borders. We ensure that appropriate safeguards are in place to protect your data during such transfers.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Lodge a complaint with a data protection authority if you believe your rights have been violated

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies separately.

9. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

ExploreHeres.com
Email: hello@exploreheroes.com
Phone: +974777708989
Address: Dehivala, Sri Lanka